I’m in the business of

Transforming Customer Journeys

I have an intense curiosity around the human experience, a deep affinity for people, and the desire to leverage insights beyond my own.

Talented in

  • The skill of efficiently “hitting the ground running” which requires flexibility & empathy for individuals & workflow

 

  • Accelerates movement from idea to impact by facilitating in a diverge/converge pattern & rapid prototyping

 

  • Manages/mentors teams by creating safe space for optimal collaboration through establishing a common logic and language across leads for efficient feedback exchange
  • Partners with product and engineering on agile product design & development

 

  • Partners with brand strategy & marketing for customer engagement

 

  • Persuades stakeholders with evidence back insights, usability heuristics, and journey mapping by persona

I have been in service of designing for human interaction for over a decade.

I have been fortunate in my career to have worked with notable agencies and brands they inspire.

AGENCIES

Aaxis Commerce
AMP Interactive
Animated Designs
David&Goliath
ELA
Fishbowl Solutions
Heavenspot
HYFN
Ingram Micro
InnOcean USA
Interface Human Inc
Pastilla
Perficient
Phelps
Phenomblue
Phenomenon
RR Donnelley
TBWA
TBWA/Designory
Threshold Interactive
Social Control
UpShot

ORGANIZATIONS

ABC Kids
Ace Metrix
American Express
Argosy University
AVN Media Network
Cast & Crew
Cedars-Sinai
Chamberlain Group
Cisco
City National Bank
Custom Building Products
Dealer Market Exchange
Dignity Health
Disney Family
Disney Movies Online
Dubai World Trade Center
Francescas
Genesis
Health Data Vision
Hyundai
Infiniti
Jollibee USA
Kareo

Kia
Kretek
LAZBOY
L.A. Unified School District
Motorola
Nestle Brands
Panera Bread
Public Storage
Ralos Energy
Sage
Salesforce
Schumacker Homes
Sell Hound
SoCal Gas
Subaru
Superhero Contractors
Teaching Strategies
UFC Gym
University of NL
Walker Zanger
Zeconomy
Zions Bank